Question 1

How do I request a Large Item Pick-Up?

Accepted Answer

Fill out this form online and submit it. You will be contacted by a Resident Liaison to arrange the pick-up date.

Question 2

Can I phone /email the City of Surrey and arrange this myself?

Accepted Answer

No. The City of Surrey's program requires that the property management or representative are the only ones who can directly request a Large Item pickup.

Question 3

Can I put out the pick-up items right after I submit a Pick-Up Request?

Accepted Answer

No. You will be contacted once the pick-up date is scheduled. You will be issued sticker(s) to place on each pickup item. These stickers must be in place on the items or they will not be picked up. Please wait to put out the items the night before or early in the morning of your scheduled pickup.

Question 4

How do the stickers work? How can I get them? Where is the pickup?

Accepted Answer

The number of Large Item Pickup stickers you need (up to 4) will be brought to you (slid under your door) after the date has been arranged with the City of Surrey's Engineering Department's contractor. You need to put a sticker on each item you need picked up, and have the items placed in Vistor's Parking Space #10 the night before, or no later than 7:30 on the day of the scheduled pickup. Items without stickers will not be picked up.

Question 5

Where is Visitor's Parking stall #10?

Accepted Answer

Stall #10 is on the far south side of Visitor's parking, on the 19366 building side next to the top of the parkade ramp.

Question 6

How many items can I schedule for pick-up?

Accepted Answer

The City of Surrey allows 4 items scheduled for pickup per unit per year. So, if you have 4 tires to pick up, that is your 4 items. A sofa with a loveseat would count as two items. Items places in a carboard box no larger than 2ft x 3ft would count as one item.

Question 7

What if I have more than 4 items that need to be picked up, or can't wait for an appointment?

Accepted Answer

You will need to enlist the assistance of a refuse removal service, such as 1-800-GOT-JUNK or Just Junk to schedule a pickup of your refuse items. Payment for services requested by an independent contractor are the responsibility of the unit owner or tenant. Note that leaving large items by the dumpsters without arranged pickup stickers will incur fines from the Strata Corporation. Surrey also has two recycling and waste facilities where residents can  dispose of unwanted items for free or low-cost. The new Central Surrey  Recycling and Waste Centre located at the corner of 154 Street and 67  Avenue, provides a convenient drop-off location for recyclables such as  appliances and mattresses, and garbage.

Question 8

What items are accepted?

Accepted Answer

Air Conditioners
Baby / kids items **
Bed / mattresses (mattress, boxspring and frame are each 1 item)
Bikes (except e-bikes)
Cabinets / shelves / tables
Computers / electronics **
Exercise equipment
Floor fans / table fans / ceiling fans
Hot water tank
Kitchen appliances **
Laundry appliances
Outdoor / patio furniture
Seating / chairs / computer furniture
Sofas / loveseats / recliners (each piece counts as one item)
Tires / wheels
Tools / machines **

*If you have a mattress to throw out, we will arrange a mattress bag to put the item in before pickup.
** If you have small appliances and household items that can fit in a box 2ft x 3ft (60cm x 90cm), this box will count as one item

Question 9

What items are NOT accepted?

Accepted Answer

Carpets & rugs
Batteries (automotive and SLA)
'Hoverboard'-style toys
Demolition or home renovation material
Metal or wood fences or pallets
Glass & mirrors
Toilets, bath tubs, sinks or hot tubs
Propane tanks 
Pianos and musical Instruments

Question 10

What is the cost for this program?

Accepted Answer

The City of Surrey is offering the Large Item Pick-Up program to the residents of The Liberty for free.

Question 11

Who is doing this pickup?

Accepted Answer

Surrey's current contractor is GFL. They will be coming in a dump truck or large 5-ton truck to pickup up your items.

Large Item Pick-Up FAQ